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"Hope for Life"
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RECURRING DONATION TERMS AND CONDITIONS
The Recurring Donation is contracted with SupporterHub (and the banking partner Fat Zebra Pty Ltd ACN 154 014 785, APCA User ID Number 50257) and will collect the Instalments due. Outlined are your obligations when undertaking a Recurring Donation arrangement and what our obligations are to you as your Recurring Donation provider.
Debiting your account
- By accepting the terms and conditions, you have authorised us to arrange for funds to be debited from your account.
- We will only arrange for funds to be debited from your account as authorised in the Recurring Donation Request.
- If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Recurring Donation Request at any time by giving you at least fourteen (14) days written notice.
Your obligations
- It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a Recurring Donation payment to be made in accordance with the Recurring Donation Request.
- If there are insufficient clear funds in your account to meet a debit payment:
- you may be charged a fee and/or interest by your financial institution;
- you may also incur fees or charges imposed or incurred by us; and
- you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
- You should check your account statement to verify that the amounts debited from your account are correct
Dispute
- If you believe that there has been an error in debiting your account, you should notify us directly or as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution.
- If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
- If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
Accounts
You should check:
- Your account details which you have provided to us are correct by checking them against a recent account statement; and
- With your financial institution before completing the Recurring Donation Request if you have any queries about how to complete the Recurring Donation Request.
Confidentiality
- We will keep all information (including your account details) in your Recurring Donation confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
- We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement, including disclosing information in connection with any query or claim.
Our Terms & Conditions
In donating to us you are agreeing that:
- we have ultimate unconditional discretion to redirect the donation.
- We have ultimate discretion to decline a donation.
- The material on this website is general by nature, and only to provide a summary and general overview on matters of interest.
- It is not rendered as professional advice.
- Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances.
- This website and the information contained within it, is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.
Our Privacy Policy
Rationale
This Privacy Policy sets out how Breakaway Youth manages various types of information provided to or collected by it.
1. Breakaway Youth is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988.
2. In relation to health records, Breakaway Youth is also bound by the Health Privacy Principles which are contained in the Health Records Act 2001 (Vic).
3. Breakaway Youth may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment.
Collection of Information
The type of information Breakaway Youth collects and holds includes (but is not limited to) personal information, including health and other sensitive information, about:
· Clients (children in the program) and their families before, during and after the involvement in our programs and activities.
· Job applicants, staff members, volunteers and contractors; and
· Other people who interact or come into contact with Breakaway Youth and whose data is held on data bases, so that they can receive communication.
Personal Information Provided
Breakaway Youth will generally collect personal information about an individual by way of forms that are filled out, face-to-face meetings and interviews, emails or telephone calls. On occasions, people other than parents or client young people may provide personal information, as defined above.
Personal Information Provided by Other People
In some circumstances, Breakaway Youth may be provided with personal information about an individual from a third party (e.g. a schools, referring groups, or medical information from a doctor or specialist).
The Storage of Personal Information
Breakaway Youth stores collected data in secure, password-protected data bases. These are accessible only by the Executive Director and administrative personnel whom he authorises to use the information for the effective operation of the organisation. We adhere to the Australian Privacy Principles in the storage and management of personal and private information. Data is updated and reviewed regularly, to ensure accuracy and relevance.
Use of Personal Information
Breakaway Youth generally only uses personal information for the primary purpose for which the information was collected, or a secondary purpose when permitted by the Privacy Act, which is related to the primary purpose of collection and reasonably expected by the person-in question or to which they have consented.
Generally, we collect personal information for the purpose of being able to function as a human service organisation dealing with children and young people.
a. Client young persons, Parents and Carers
In relation to personal information of clients, parents or carers, Breakaway Youth’s primary reasons for collection of data is to:
· enable us to provide appropriate activities and programs for the young people in the program,
· exercise our duty of care, and
· perform necessary associated administrative activities, which will enable client children to take part in all the applicable activities of Breakaway Youth.
These functions allow us to satisfy the needs of parents, the needs of the child and the needs of the organisation throughout the whole period of involvement of the child in the program.
Personal information of client young people or their parents/carers is specifically used to:
· keep parents informed about matters related to their child's involvement, through correspondence, newsletters and texts;
· facilitate the day-to-day administration;
· Look after children’s social, emotional and medical wellbeing;
· Seek donations and allow for marketing of Breakaway Youth; and
· To satisfy the Breakaway Youth’s legal obligations and allow it to discharge its duty of care effectively.
NB The lack of appropriate and necessary information about a client child, or out-of-date or incorrect information may mean they cannot participate in some activities, if this lack affects their personal health or safety.
b. Job applicants, staff and volunteers and contractors
In relation to personal information of job applicants and contractors, Breakaway Youth’s primary purpose of collection is to assess and (if successful) to engage the applicant or contractor. The purposes for which personal information of job applicants and contractors is used includes:
· Administering the individual’s employment or volunteer contract;
· Holding accurate data for insurance purposes;
· Seeking donations and marketing; and
· Satisfying legal obligations, for example, in relation to Child Protection legislation.
Exceptions in Relation to Employee Records
Under the Privacy Act, the Australian Privacy Principles do not apply to an employee record. As a result, this Privacy Policy does not apply to Breakaway Youth’s management of an employee record, where the management is directly related to a current or former employment relationship between the Breakaway Youth and the employee/volunteer. Breakaway Youth handles staff health records in accordance with the Health Privacy Principles in the Health Records Act.
c. Visitors and irregular volunteers
Breakaway Youth may also gather and store personal information about visitors and volunteers who from time-to-time assist us in programs and functions or associated activities which do not involve working directly with children. to enable support activities (such as the Annual Auction) to work well. We collect personal information of volunteers and visitors and require everyone involved to adhere to our Child Protection Policy including the Child-safe Code of Conduct and Reporting Procedures.
Marketing and Fundraising
Marketing our programs and seeking donations for the future growth and development of the Breakaway Youth are seen as an important part of ensuring that we continue to provide a quality learning and personal growth environments in which both children and staff thrive.
Personal information held by Breakaway Youth may be disclosed to organisations that assist in fundraising, including external fundraising organisations, on a strictly ‘need-to-know’ basis.
Parents of client kids, staff, contractors and other supporters of Breakaway Youth may from time to time receive fundraising information.
Our publications, like newsletters, e-magazines and reports, which include personal information, may be used for marketing purposes.
Fundraising Events and Donation Appeals
Events such as the Annual Auction or advertised appeals for a specific project may have people buying tickets or providing personal details, including banking details.
All such private information is entered in the appropriate data base and stored securely. Such information is only accessible by authorised staff on a need-to-know basis. It will be deleted when no longer required.
Refund Policy
Due to the nature of charity donations, at Breakaway Youth, refunds are given at the discretion of our management. All donations are considered voluntary contributions to support our mission and programs. Therefore, please ensure that the amount you enter reflects the intended donation. We deeply appreciate your generosity and commitment to our cause.
In the event of an incorrect amount being entered, or if a donation is made accidentally, or in highly unusual circumstances, please contact us. We will review your request and respond accordingly.
As a general guideline, refunds will be issued in the following circumstances:
- If there was a technical error during the donation processing.
- If a recurring donation failed to cancel correctly upon request.
Should a donation be refunded, please note that the associated tax receipt becomes invalid and should be securely disposed of.
